Data Privacy

EcoAxis is a provider of cloud based Industry 4.0 Software as a Service (SaaS) for the manufacturing industry. EcoAxis will continue to expand the scope of these services for the benefit of our customers.

This Privacy Policy is meant to help you understand what data is acquired and what is done with that data.

This Privacy Policy is intended to explain:

  • What information is collected from the machines.
  • How the service uses that data.

When this Privacy Policy applies

This Privacy Policy applies to all of the EcoAxis services subscribed to by you, but excludes services that have separate privacy policies.

Information collected by EcoAxis

EcoAxis services acquire data from customer machines via EcoAxis’ gateway and send it to EcoAxis cloud based framework SuperAxis TM. The gateway acquires data mainly of two forms:

  1. Data related to machine operations (called MOD, machine operations data)
  2. Data related to machine health (called MHD, machine health data)

from machines identified and agreed to by the customer.

Additionally, data related to configuration and customization of service which is uploaded and manually entered by the customer per their preference is maintained on SuperAxis TM.

EcoAxis will use the data collected by the gateway and data uploaded/entered by the customer only for delivering services for which the customer has signed up for with EcoAxis.

EcoAxis can share, on a specific request by a customer who has entered into a contract for services, the exact list of parameters that will be collected by the gateway. The customer must note that this information is confidential to EcoAxis and cannot be shared or distributed without prior written permission from EcoAxis.

What does EcoAxis do with the collected data

EcoAxis services use the data to provide actionable insights to the customer to improve overall operations, such as but not limited to:

  • – Machine operations and performance
  • – Machine diagnostics and maintenance
  • – Prediction services, in the future

As a policy, EcoAxis will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy. Delivery of EcoAxis services uses cloud servers in India. Currently the infrastructure is deployed on IBM BlueMix infrastructure on their Cloud Data Center in Chennai, India.

Please refer to the following for details on security and compliance at the cloud infrastructre –

Personal profile information

Whenever you use EcoAxis application, the same will be accessible via a secure username and password. When updating your personal information created for profiling, EcoAxis application may be needed to ask you to verify your identity before they can act on your request.

The application could reject requests that are unreasonably repetitive, require additional support effort or would be extremely impractical (example – queries asking for huge amounts of data repeatedly).

Sharing the data collected

EcoAxis does not share data collected with any third party companies, organizations and individuals unless one of the following circumstances applies:

  • Customer provides written consent to do so for a specific defined purpose
  • Support, administration and maintenance of the service provided, such as, but not limited to
    • resolving issues reported by the customer
    • view statistics regarding your account
    • change your account password
    • suspend or terminate your account access
    • access or retain information stored as part of your account
    • receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request
    • restrict your ability to delete or edit information or privacy settings

Data security

We have built requisite infrastructure to protect EcoAxis users from unauthorized access to or unauthorized alteration, disclosure or destruction of information that is held within EcoAxis. In particular:

  • We encrypt many of our services using SSL. This applies to:
    • The data from field to cloud (gateway to cloud)
    • PC/Laptop/Mobile device to cloud
  • If GPRS services are used by the gateway, we recommend using IOT SIM cards, where we have specifically whitelisted our application URL, so that no other internet access is possible. IOT SIM cards are available for 2G/3G.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access of information to EcoAxis employees, contractors and technology partners who need to know that information in order to process it for us and/or resolve issues reported by you and/or identified by us when processing the data, and who may be disciplined or terminated if they fail to meet the obligations of this Privacy Policy.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will communicate any privacy policy changes to you.